1-Click purchases make their lives so much easier.Īpply the same philosophy to your business. Why do you think Amazon is phenomenally successful? They’re all about reducing customer effort. A lot of them are absolutely obsessed with the app. Saying that users are more comfortable with Telegram is an understatement. Why force your customers to make the effort of visiting your website and browsing your offerings? It allows you to display your offerings, nurture your leads, and answer all the last minute questions that may pop up in your prospects’ minds. Whether you’re an e-commerce store, an insurance agency, or anything in the middle, a Telegram chatbot can help you drive sales and collect payments! It will help them focus on higher level work, on solving complex problems rather than getting bogged down with mundane, repetitive queries. Rather, automation will help them perform their jobs in a better manner. Your agents won’t need to worry about automation taking over their jobs.
Now your agents will only have to handle complicated customer queries that call for personal attention. Your Telegram chatbot can take care of all these repetitive customer service requests, without the slightest delay. And by the 10th time, you’re fighting a losing battle with the part of you that wants to leave your desk and go live as a hermit.įortunately, it doesn’t need to come to this. By the 7th request you’re screaming internally. You’d probably be frustrated beyond belief by the time you’re done answering it the 4th time. What would feel like after answering the same question for 17 different customers in a single day? Imagine being a customer support agent and being subjected to the torture of answering every single one of these queries. It would take too much of your agents’ time and energy for them to handle every single request manually.Ībout 80% of the queries that come in are repetitive. What can your business use your Telegram chatbot for?Īs your business grows, the number of customer queries coming in increase exponentially. You can reach to that many people simultaneously and engage a super large community that efficiently. Higher reach - You can make groups with upto 200000 people on telegram.It remembers all the sessions on the browser too! This smooths out the communication for the team. Multiple sessions - Telegram allows you to login to multiple devices at the same time.Flexible - Telegram is capable of sharing any kind of file on the platform, unlike other social media channels which put a limit on the type of file which can be shared.With over a billion users, telegram is used by most of your customers, it’s good be present on every channel your customers are present. Accessibility - Telegram has seen a huge rise in its growth, thanks to its focus on privacy.A platform like this can surely be beneficial for businesses to engage easily with their customers. High usage - Telegram has over a billion users, and it’s a rapidly growing platform. Why should you consider building a telegram chatbot? ( Read more below).īut, how do you engage and support your customers at scale on Telegram?īy creating an intelligent Telegram chatbot that can automate the resolution of your queries! Organizations like L&T have built bots using the Telegram chatbot API and Engati to enhance communication with their remote workers. That gives your business a great opportunity to engage with customers on a platform where they feel safe and comfortable. That’s why it’s got an astoundingly loyal user base.ĭue to its focus on privacy and security, consumers all over the world are shifting towards the app. In a world where privacy is a major concern, Telegram has made explicit attempts to protect its users’ data. By 2022, it expects to cross a billion users.
In January 2021, Telegram announced that it reached 500 million monthly active users.
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